Digital purchases
Gem packages and 30-day plan access are one-time digital-service purchases. Plans do not automatically renew, so there is no recurring plan charge to cancel. Renewal requires a new payment.
Billing
Dreamgens Refund Policy
How one-time Gem and 30-day access purchases, payment failures, and generation failures are handled.
Effective date: July 23, 2026
refund-policy-2026-07-23
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Download a DOCX copy for your records.
Pending, failed, and underpaid payments
Dreamgens does not credit a purchase until trusted payment verification succeeds. Pending, failed, expired, wrong-currency, wrong-network, or underpaid transactions may require provider recovery and may incur network or provider fees.
Duplicate payments
If a genuine duplicate payment occurs, contact Support with the relevant order information. Dreamgens will compare trusted provider and local ledger records before deciding the appropriate correction.
Generation failures
A generation that reaches the app's trusted terminal-failure path is eligible for the existing exactly-once Gem refund logic. A duplicated callback or retry must not issue an additional Gem refund.
Subjective output
AI generation is variable. A refund is not automatic merely because output style, composition, or subjective quality differs from expectations after compute was supplied.
Refund review
Other refund requests are reviewed case by case under these terms and applicable law. Consumed Gems, completed service, network costs, exchange-rate differences, or activity already used may affect available remedies.
Fraud, reversals, and disputes
Fraudulent, reversed, disputed, or chargeback transactions may cause Gems, plan access, affiliate commission, or related benefits to be withheld or reversed and may lead to account review.
Applicable rights
Nothing in this policy removes mandatory rights or remedies that apply under applicable law. No specific jurisdiction is stated pending legal review.
Request a review
Contact Support with the order, package, date, and reason. Do not send wallet private keys, passwords, or other secrets.